IP PBX is a progressive system that has figured out how to reclassify the whole communication process. Presently individuals require not rely on upon landline phone associations nor need to invest hours on disliking the signals of cell phone. This is one extraordinary system that permits the clients to express what he needs to the individual on the other end of the system at very minimal effort.
iKcon PBX emerges as a powerhouse in the world of Private Branch Exchange systems, offering a host of benefits and cutting-edge features that transform communication within organizations. Its robust architecture ensures seamless internal and external communication, providing businesses with a scalable and flexible telephony solution. iKcon PBX excels in call routing, allowing for efficient and intelligent distribution of calls, thereby optimizing communication workflows. The platform supports remote work environments with features like virtual extensions and mobile integration, enabling employees to stay connected from anywhere. iKcon PBX is designed for customization, adapting to the unique needs of businesses of all sizes and industries. With a comprehensive suite of features, including voicemail, conferencing, and auto-attendant, iKcon PBX enhances overall communication efficiency. Security is a top priority, with the implementation of encryption and access controls to safeguard sensitive data. From small businesses to large enterprises, iKcon PBX is a reliable and feature-rich solution, redefining the way organizations communicate and collaborate.
Has multitenancy module to manage multiple client’s companies.
We have integrated Video Call feature.
Can Create Multiple Conference rooms.
Has a call broadcast feature to broadcast and IVR or any announcement.
Create Multiple Ring Groups as per your needs.
Supports FAX / FAX to Email.
Can Receive and Send SMS through your SMS Carrier.
Can Create your own IVR Menus as your needs.
Billing has been integrated in the PBX.
Integrated for an administrator in the superadmin group to enable easy database access.
Setup a recording for the auto attendant that provides announcement to callers.
Listen into an active call from another extension.
Block inbound calls by the caller id.
Create a recording and select one or more groups to have the system call and play the recording.
Creates a robust Incoming call center environment with agent tiers.
Various reporting capabilities to see who called, when, call length, export to a csv file, and call detail statistics.
Typically used with day night mode. To direct calls between two destinations. Can work with BLF on phone to show which direction call will be directed to.
Forward to another extension or to any phone number.
View which extensions are currently in a call.
Record all or some calls or parts of the call.
Send the call different directions or perform actions based on reading the caller id info or other call information.
A beep while on a call and to toggle between two different calls.
Support for customization and supporting providers.
Set up voice and video conference calls, is optionally secure with a PIN number, and can transfer current calls to a conference.
Manage your contacts. Import contacts from Outlook CSV files. Export contacts to your cell phone with QR Codes.
The dialplan is used to setup call destinations based on conditions and context. You can use the dialplan to send calls to gateways, auto attendants, external numbers, to scripts, or any destination.
Gives ability to call into the system, put in a pin code, and then call back outbound.
Direct calls to voicemail by default however there is an option when using do not disturb to send the call to an alternative destination.
Create extensions for phones to register to and an option to receive emails on missed calls.
Summary of extension activity per domain such as missed calls, answered calls, no answer, inbound duration, outbound duration, number of outbound calls, number of inbound calls and ALOC.
A virtual fax machine that can send and receive faxes with advanced features.
Allows calling multiple extensions or external numbers.
Gateways provide access into other voice networks. These can be voice providers or other systems that require SIP registration.
Routes used to receive or send calls in or out.
Create a structured interactive voice prompt for callers to use.
Allows multiple categories of music on hold that can be set globally or per domain. Can inject additional audio on intervals.
Domain based multi-tenant using subdomains such as red.pbxhosting.tld green.pbxhosting.tld blue.pbxhosting.tld
A virtual panel that agents can drag and drop transfer calls. Adjust call state from available, on break, do not disturb and logged out.
Send a call to an unused “park” extension. The caller listens to music on hold until another extension connects to the call.
Create and manage personalized recordings.
Make one extension ring several extensions and an option to receive emails on missed calls.
An extension that can be timed to route calls based on domain select, global option, move to other domains, and holiday presets.
Edit, change or add users of all permission levels.
Has the ability to copy voicemails for other voicemail boxes when receiving a voicemail. Additional features include voicemail to email and voicemail IVR.
Have voicemails sent to email.
Converts voicemails to text.
Make and receive video calls with WebRTC.
Is it Multi-tenant System?
Yes, It’s Multi-tenant.
Does it support Voice broadcasting?
Yes, It does support Voice Broadcasting.
Does it Support Video Support?
Yes, iKconPBX system does support Video Calling.
Does it has Call Center features?
It has call centric features only for Incoming calls.
Does it support Fax to Email?
Yes, It does support Fax to Email and Email to Fax services.
Does it have Conference Rooms?
Yes, it does have conference rooms facility.
