Welcome to iKcon Infotech, where excellence meets innovation in the realm of call center solutions. As a leading call center software provider, we take pride in delivering cutting-edge technology tailored to meet the dynamic needs of modern businesses. Our robust and scalable software empowers call centers to streamline operations, enhance customer interactions, and boost overall efficiency. With a commitment to staying ahead of industry trends, we offer a comprehensive suite of features, from intelligent call routing to analytics-driven insights, ensuring that our clients stay at the forefront of customer service excellence. Discover a partnership that transforms your call center into a powerhouse of productivity and customer satisfaction – choose iKcon Call Center Solutions for a seamless and future-ready communication experience.
iKcon Contact Center Solution provides a robust suite of products designed for scalability and seamless integration, we redefine the customer experience landscape. From advanced automatic Contact distribution (ACD) systems to intelligent interactive voice response (IVR) solutions, our offerings are tailored to enhance productivity and streamline communication workflows. At iKcon Infotech, we understand the pivotal role Contact centers play in shaping customer perceptions, and our cutting-edge software is engineered to meet the dynamic demands of the modern business landscape. Join us in revolutionizing the way you connect with your customers.
Take phone support to a whole new level with a flexible and highly customizable Interactive Voice Response (IVR) software.
With Ameyo’s smart call center software, agents don’t need to manually punch the numbers. Connecting with customers in a single click improves agent efficiency.
Record each interaction between your customers and call center agents to manage the data for quality and performance assessment.
Automate dialing process to power up your outbound customer interactions and improve call center agent productivity.
Mangers can step up the conversations If required to handle interactions better by assisting the agents and give cues for better interactions without hampering customer experience.
Single window workbench to helps call center agents to reduce average handling time (AHT).
Apply the most suitable calling strategy to reach out to your customers through simultaneous inbound and outbound campaigns for improving agent utilization..
Install out of the box self monitoring application into your call center software system and help your agents to analyze their activities including average handling time, number of calls attended and converted.
With call snooping feature, managers can monitor agents by listening their live calls during any conversation with the customer to ensure call quality standards are being met.
Listen into an active call from another extension.
Block inbound calls by the caller id.
Create a recording and select one or more groups to have the system call and play the recording.
Creates a robust Incoming call center environment with agent tiers.
Various reporting capabilities to see who called, when, call length, export to a CSV file, and call detail statistics.
Typically used with day-night mode. To direct calls between two destinations. Can work with BLF on the phone to show which direction the call will be directed to.
Forward to another extension or to any phone number.
View which extensions are currently in a call.
Record all or some calls or parts of the call.
Send the call different directions or perform actions based on reading the caller id info or other call information.
A beep while on a call and to toggle between two different calls.
Support for customization and supporting providers.
Set up voice and video conference calls, optionally secure with a PIN number, and can transfer current calls to a conference.
Manage your contacts. Import contacts from Outlook CSV files. Export contacts to your cell phone with QR Codes.
The dialplan is used to set up call destinations based on conditions and context. You can use the dialplan to send calls to gateways, auto attendants, external numbers, to scripts, or any destination.
Direct calls to voicemail by default; however, there is an option when using do not disturb to send the call to an alternative destination.
Create extensions for phones to register to and an option to receive emails on missed calls.
Summary of extension activity per domain such as missed calls, answered calls, no answer, inbound duration, outbound duration, number of outbound calls, number of inbound calls, and ALOC.
Allows calling multiple extensions or external numbers.
Gateways provide access into other voice networks. These can be voice providers or other systems that require SIP registration.
Routes used to receive or send calls in or out.
Create a structured interactive voice prompt for callers to use.
Allows multiple categories of music on hold that can be set globally or per domain.
Domain-based multi-tenant using subdomains such as red.pbxhosting.tld green.pbxhosting.tld blue.pbxhosting.tld.
A virtual panel that agents can drag and drop transfer calls. Adjust call state from available, on break, do not disturb, and logged out.
Send a call to an unused “park” extension. The caller listens to music on hold until another extension connects to the call.
Create and manage personalized recordings.
Make one extension ring several extensions and an option to receive emails on missed calls.
An extension that can be timed to route calls based on domain select, global option, move to other domains, and holiday presets.
Edit, change, or add users of all permission levels.
Has the ability to copy voicemails for other voicemail boxes when receiving a voicemail. Additional features include voicemail to email and voicemail IVR.
Have voicemails sent to email.
Converts voicemails to text.
User-friendly interface
iKcon stands out with its user-friendly interface, scalability, and innovative features tailored to meet the specific needs of call centers.
Customization for different business requirements
iKcon Call Center Software is designed with flexibility in mind. It offers customization options to adapt to various business sizes and industry requirements. Clients can choose features and configurations that align with their unique operational needs.
Support for remote or virtual call centers
iKcon supports remote or virtual call centers with its cloud-based deployment options, enabling agents to work from anywhere with an internet connection. The software ensures secure access, collaboration tools, and real-time monitoring for remote teams.
Analytics and reporting features
iKcon offers robust analytics and reporting tools, providing insights into key performance indicators such as call volume, agent efficiency, customer satisfaction, and more. These analytics empower management with data-driven decision-making capabilities.
Security for handling sensitive customer data
Security is a top priority for iKcon. The software incorporates advanced encryption, access controls, and compliance with industry standards, ensuring the secure handling of sensitive customer information in accordance with regulations like GDPR or HIPAA.
Integration with other business applications and systems
Yes, iKcon Call Center Software supports integrations with a variety of business applications and systems. This includes CRM platforms, helpdesk tools, and other communication systems, providing a seamless and interconnected experience for users.
Support options for iKcon users
iKcon provides comprehensive support for its users, including online documentation, tutorials, responsive customer support through various channels, and dedicated account management. The support is geared towards assisting users in maximizing the benefits of the iKcon software.
Suitability for small businesses and large enterprises
Yes, iKcon is designed to cater to businesses of varying sizes. Its scalable architecture allows small businesses to benefit from essential features, while larger enterprises can leverage advanced functionalities to meet their specific call center requirements.
Getting started with iKcon
Getting started with iKcon is easy. Simply contact our sales team through our website, and our representatives will guide you through the onboarding process, discuss your business requirements, and tailor a solution that best fits your needs.
